The world's best tasting coconut water | Free delivery New Zealand wide

Refund policy


Product Orders

We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
We undertake to accept or reject your order within three (3) days.  If we have not responded to you within three (3) days, your offer is deemed to be rejected.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
We strive to ensure that all orders are delivered within 3 working days of your order. There may be situations where this is not possible. Road closures, floods etc.
 Title in the goods passes to you when we have received payment. 

Order Cancellation Due To Error

Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction.  Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Product Returns

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage.
Please provide photographic evidence of damage.
Due to the perishable nature of our product we are not able to make exchanges but we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.